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Customer Satisfaction Survey
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Customer Satisfaction Survey

MARKIN is conducting this survey in order to better understand our Customer’s viewpoint on relevant attributes of our business. We are fully focused on serving you the best that we possibly can, and providing us with your feedback enables us to tackle our weaknesses and maintain our high level of qualitative business. Your time and response are greatly appreciated. The quick survey will take between 3 to 4 minutes to complete. Honesty is greatly appreciated.

Company Name : 
Location : 
Title : 
1. How did you first become aware of MARKIN?
 Word-of-Mouth
 Website
 Journal/Article
 Cold Call
 Global Spec
Other, please specify : 
2. How long have you been doing business with MARKIN?
 Never
 Less than 2 years
 2-5 years
 5-10 years
 More than 10 years
3. MARKIN is most effective in:
 Customer Service
 Price
 Product Quality
 Delivery
Other, please specify : 
4. MARKIN could improve the most in:
 Customer Service
 Price
 Product Quality
 Delivery
Other, please specify : 
5. How would you rate your overall experience with MARKIN?
 Very Good
 Good
 Satisfactory
 Poor
 Very Poor
6. On a scale of 1(best) to 5(worse), how would you rate our overall performances compared to the competition?
 1
 2
 3
 4
 5
Please comment.
7. I perceive MARKIN as a company that is:
 Growing
 Stable
 Declining
8. Would you recommend MARKIN to others?
 Definitely Would
 Probably Would
 Probably Would Not
 Definitely Would Not
 Not Sure
9. Please let us know what products or capabilities, that Markin does not currently offer today, would add value to your organization?

Please enter any final comments here.
Your feedback will help us serve you better. Thank you for taking the time to complete this survey. Please press the SUBMIT button after completing the survey.